• ACSA

    Airports are generally regarded as complex points of entry and exit into countries and as such has a large interdependency amongst the various service providers who operate at these airports. As the largest network of airports in Africa the Airports Company SA Ltd continuously strives to deliver a quality of service to passengers that will position the company as a premium service provider in the transport industry. The investment by ACSA in efficient and effective technology and systems, human resources and seamless facilitation at the respective airports has been instrumental in creating a conducive environment that has been recognised globally. Intelligent Thinking (I-Think) has been providing a software solution for the quality management system of the Airports Company SA Ltd (ACSA) for the past four years.

    To date the service that was received can be regarded as highly professional with a focus on timely service delivery and consistent competency in the value of the product offered. ACSA has enjoyed good business relationships across all airports where services were provided by I-Think and an appreciation of the innovation and helpfulness of the trainers/technicians was noted. It is in light of this positive attitude of the I-Think staff that ACSA was able to expand on the various modules initially implemented in the company. ACSA will continue to work closely with I-Think as long as there is a healthy and constructive benefit for both organisations to benefit from.